Replacement Policy

At CAREWEIGH, we want you to be completely satisfied with your purchase. If for any
reason you’re not happy with your order, we offer a straightforward replacement policy.

Replacement Eligibility

You can return your items for the replacement within 10 days of receiving your order. To be
eligible for a replacement, items must meet the following criteria:

  • Unworn/Unused: Items must be in their original, unused condition, including all tags
    and packaging.
  • Non-Damaged: Products should not show signs of wear, misuse, or damage caused
    after receipt.

How to Replace

  1. Contact Us: To initiate a replacement, please reach out to our customer support team
    at admin@careweigh.com or call us at 020-45029048. Please provide your invoice
    number and a brief explanation (with supporting photos or videos in case of defective
    item) of the return reason.
  2. Replacement Authorization: Once initially approved, we will provide you with a
    Return Authorization Number (RAN) and instructions on how to send back your
    items.
  3. Package Your Return: Ensure the items are securely packed in their original
    packaging or a similar protective box. Include the Return Authorization Number
    and any relevant paperwork inside the package.
  4. Send it to the below address and ensure the logistics or courier service have door
    delivery facility to our address.

The Customer Support Manager,
CAREWEIGH,
No.5, F Wing, Ground Floor, Dynamic Reality Venture
Wadachiwadi Road, Undri, Pune-411060
Tel No. 020-45029048

Replacement Process

  • QC Approval: After receiving the returned item, our Quality Control (QC) team will
    inspect it to ensure it meets the return criteria. If the item passes inspection, the
    exchange will be processed.
  • Choose Your Exchange: After QC approval, our customer support team will assist
    you in selecting either the same model or a different model.
    • Same Model: If you opt for the same model, we will proceed with the exchange.
    • Different Model: If you choose a different model that costs more than the original, you will need to pay the price difference.
    • No Refund for Lesser Value: If you choose a replacement that costs less than your original order, we cannot refund the difference. The new item will be exchanged at the original purchase price.

Replacement Time

  • Once we receive your returned item, our team will process it and get back to you
    within 2 working days after the final approval for the replacement.
  • If the replacement item is available in stock, it will be dispatched on the next
    working day.
  • For items that need to be manufactured against the order, our customer support
    team will provide you with an estimated lead time for production and delivery.

Return Shipping Costs

  • Free Shipment: We offer free return shipping for exchanges only if the item is
    defective or damaged upon receipt. Freight charges will be covered by Careweigh in
    such cases.
  • Customer-Responsible Shipping: For non-defective items, customers will be
    responsible for the return shipping costs unless the item was damaged or there was an
    error in processing the order.

Contact Us

If you have any questions or concerns about your return or exchange, don’t hesitate to reach
out to us at admin@careweigh.com